GTD (Getting Things Done) is a work method for getting commitments out of your head and into a trusted system you review. First you capture what has your attention, then clarify it: name the next action and do it, delegate it, defer it, or delete it. Anything you’re waiting on someone else for goes on a waiting on list so your head can drop it.
A front desk inbox tray is the everyday version. If every request stays in your head, the front desk is chaos: a call to return, a proposal to send, a vendor waiting. The tray gives every unfinished thing a place to land before you decide what it means.
Why you care
Most stress comes from managing loose commitments in your head: the client you remember while driving, the invoice while trying to sleep. That’s a capture problem. The tool matters less than the loop: paper, an app, or a vault all work. In WorkDesk, an agent helps maintain it: sorting the inbox, drafting a daily plan, surfacing priorities. You still decide, and if something takes two minutes and is truly yours, just do it. AI can’t maintain a system you refuse to get out of your head.